LvlUpKids Privacy Policy

Last updated: September 16, 2026. This version replaces all earlier versions of the LvlUpKids Privacy Policy.

LvlUpKids is a family chore and reward app for iPhone and iPad. Parents create quests, children earn XP, level up, and redeem rewards that parents approve. This policy explains what information we collect, why we collect it, how we protect it, and the choices you have. We have tried to write it in plain language. If anything is unclear, email [email protected] and we will explain.

Summary in plain language

What we collect. From parents: a phone number to sign in, a display name, and an account ID. From child profiles that parents create: the child's first name or nickname, a preset avatar, a PIN, and quests, XP, levels, rewards, penalties, streaks, family-feed activity, and mini-game data. Technical information may be processed by our service providers as needed to provide authentication, notifications, analytics, storage, security, and other app services.

Why we collect it. Only to run the app for your family, keep accounts secure, send the notifications you enable, provide support, and fix problems.

What we never do.

  • We do not show advertising in the app, to parents or to children.
  • We do not sell, rent, or trade personal information, and we do not "share" it for cross-context behavioral advertising.
  • We do not use children's information for advertising, behavioral profiling, or marketing, and we do not use it to train AI models.
  • We do not make any child profile, parent account, or family activity visible to the public or to other families.
  • Children never create their own accounts. Every child profile is created and controlled by a parent or legal guardian.

Your control. Parents can review, correct, export, or delete their family's data at any time, including deleting the entire account from inside the app, or by emailing us.

1. Who we are and how to contact us

LvlUpKids is developed and operated by GIFTY APP SOLUTION ("LvlUpKids", "we", "our", or "us").

We are the data controller for the personal information described in this policy, meaning we decide how and why it is processed.

2. What this policy covers

This policy applies to:

Together we call these the "Service". This policy does not cover third-party websites, apps, or services that we do not control, even if we link to them. Our Terms of Service govern your use of the Service, and capitalized terms not defined here have the meaning given there.

3. Information we collect

We collect the minimum information needed to run the Service for your family. There are three sources: information parents give us, information parents enter about their children, and information collected automatically.

3.1 Information parents provide

Information When Why we need it
Phone number When you create a parent account or sign in. We send a one-time verification code by SMS. To create your account, verify that you control the number, sign you in, and help you recover access.
Name (display name) When you set up your parent profile. So your family can see who assigned or approved a quest, and so co-parents can tell each other apart.
Family and co-parent details When you invite another parent or guardian to your family. To link the invited guardian's account to the same family so they can see and manage the same child profiles. If you invite someone by phone number, we use that number only to deliver the invitation.
Parent PIN When you set a PIN to protect parent-only areas of the app. To stop children from changing quests, rewards, or settings. See Section 10 for how PINs are stored.
Quests, rewards, penalties, and settings As you use the app. This is the content of the Service: the quests you create, the XP values and rewards you set, penalties you apply, approvals, and your notification and app preferences.
Support messages When you email us. To answer your question and keep a record of the conversation so we can help you next time.

3.2 Information about children (entered by parents)

Children do not sign up for LvlUpKids and do not enter personal information about themselves during setup. A parent or legal guardian creates each child profile and decides what to enter. A child profile may include:

We do not ask for, and you should not enter, a child's last name, address, school, email address, phone number, or photo in any child profile field. If you type such information into a free-text field (for example a quest description), it is stored with the rest of your family's data and is visible only within your family.

3.3 Information collected automatically

3.4 Information we do not collect

4. How we use information

We use personal information only for the purposes below, and only where we have a lawful basis to do so (performing our contract with you, your consent, our legitimate interest in running a secure and reliable service, or compliance with law).

What we do not do with your information. We do not sell it. We do not use it for advertising. We do not build behavioral profiles. We do not use children's information to train artificial intelligence models, and if we introduce AI-assisted features we will use only de-identified data to improve them. We do not make automated decisions that have legal or similarly significant effects on you or your child.

5. Children's privacy

Protecting children is the reason LvlUpKids exists, so this section explains our practices in detail.

5.1 Parent-managed by design

5.2 Parental consent (COPPA and similar laws)

The United States Children's Online Privacy Protection Act (COPPA) and similar laws elsewhere require verifiable parental consent before an online service collects personal information from a child under 13. In LvlUpKids, the parent is the account holder and the only person who enters information about a child. We treat a parent's act of creating a phone-verified account and then creating a child profile as that parent's consent to our collecting and using the child's information as described in this policy. A parent can withdraw that consent at any time by deleting the child profile or the account (Section 9).

LvlUpKids is designed to operate consistently with COPPA's requirements for parent-directed services. We do not hold, and do not claim, any certification, safe-harbor membership, or regulatory approval. If we learn that we have collected personal information from a child without parental involvement, we will delete it promptly. If you believe this has happened, email [email protected].

5.3 What we collect about children and why

Only what is listed in Section 3.2: a first name or nickname, a preset avatar, a PIN set by the parent, and the activity data the app generates (quests, XP, levels, rewards, penalties, progress, family feed entries, and mini-game data). All of it exists to run the app for that child and to show the child's parents how they are doing. We do not require a child to disclose more information than is reasonably necessary to use the Service.

5.4 Our commitments about children's information

5.5 Who can see a child's information

Inside the app, a child's information is visible to: the child (their own view), the parent who created the family, and any co-parent or guardian that parent has invited. Co-parents in the same family see the same child profiles, quests, rewards, XP, and family feed. If a parent chooses to share information outside the app (for example a screenshot), we cannot control what happens to it afterward.

5.6 Parents' rights over their child's information

At any time, a parent or legal guardian can:

Deleting a child's information may mean that child can no longer use the app, because the app cannot work without a profile.

5.7 Teen and young-adult users

Child profiles can be created for children of any age under 18. If you are under 18 and use LvlUpKids, you do so through a profile your parent or guardian manages, and your parent can review or delete your information as described above. If you are a California resident under 18, see Section 12 for your right to request removal of content you posted.

6. Third-party services we rely on

We keep our list of providers short. We use these providers to help operate, secure, analyze, and deliver parts of the Service. Their handling of information is governed by their applicable privacy terms and our agreements with them, as applicable.

Provider What it does for LvlUpKids Information it processes
Google Firebase and Google Cloud (Google LLC) Our backend and app services: phone-number sign-in (Firebase Authentication), family data storage (Cloud Firestore), push notification delivery (Firebase Cloud Messaging), analytics (Firebase Analytics), cloud storage (Cloud Storage), server-side functions (Cloud Functions), and app integrity/security (Firebase App Check). We do not use Crashlytics or Remote Config. Google's Firebase privacy documentation describes its role as a processor. Phone number, user ID, family and child profile data, activity data, cloud-stored mini-game data, and technical information required to provide these services, including notification tokens where applicable.
Apple Inc. Distributes the app through the App Store, delivers push notifications through the Apple Push Notification service, and would process any future in-app purchases. Apple may also collect crash and usage data under its own privacy policy if you have enabled analytics sharing in iOS Settings. Push tokens; App Store account and purchase information (handled by Apple, not shared with us beyond purchase status).
Cloudflare, Inc. Serves and protects our website. IP addresses and standard web request data for website visitors, for security and performance.
SMS delivery Verification codes are sent through Firebase Authentication's SMS providers. Your phone number and the one-time code.

No advertising networks. The LvlUpKids app contains no advertising SDKs, ad networks, attribution SDKs, or social media SDKs. We use RevenueCat for subscription/purchase-related functionality if and when applicable to the app configuration.

7. When information is shared

We do not sell, rent, or trade personal information, and we do not share it for cross-context behavioral advertising. We disclose personal information only in these situations:

8. How long we keep information

We may keep aggregated or de-identified statistics indefinitely, because they cannot identify anyone.

9. Deleting your account or your child's profile

In the app. To delete a single child profile, open the child's profile as a parent and choose delete. To delete your entire account, including all child profiles and all family data: open the app, go to Settings, choose Delete Account, and confirm. This deletes the Firebase Authentication account, Firestore family data, and child data. If you are the only parent in a family, deleting your account deletes the whole family. If a co-parent remains, the family's data stays with the remaining parent and only your own parent account is removed.

By email. Email [email protected] from the phone or email you can verify, with the phone number on the account, and tell us whether you want a child profile or the whole account deleted. We will confirm your identity and complete the deletion within 30 days.

What deletion covers. Deletion removes your phone number, user ID, parent profile, child profiles, quests, XP, levels, rewards, penalties, progress, family feed, and cloud-stored mini-game data from our active systems. It cannot recall information a parent has already shared outside the app. Some records may be kept as described in Section 8.

If we ever offer subscriptions, deleting your account does not cancel a subscription managed by Apple. You would cancel it in your Apple ID subscription settings.

10. How we protect information

We use administrative, technical, and physical safeguards appropriate to a family app that holds children's information:

Your part. Keep your phone locked, do not share your parent PIN with children, and do not share verification codes with anyone. We will never ask for your verification code or PIN by email, text, or phone. If you think your account has been accessed without permission, change your PINs and email [email protected] right away.

No system is perfectly secure. If a security incident affects your personal information, we will notify you and any regulators as required by applicable law, and tell you what you can do to protect yourself.

11. Your privacy rights

Wherever you live, you can ask us to:

Most of this you can do yourself in the app. For anything else, email [email protected]. We will verify your identity (normally by confirming you control the phone number on the account) and respond within 30 days, or sooner where local law requires. If we need more time, we will tell you why. We will not discriminate against you for exercising your rights. You may also authorize someone to make a request for you; we will ask for proof of that authorization. If you are unhappy with our response, you may complain to the data protection authority where you live.

12. United States state privacy notice

This section supplements the rest of the policy for residents of California and other states with comprehensive privacy laws (including Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and others as they take effect).

Categories collected in the last 12 months: identifiers (phone number, name, and user ID); personal information about your children entered by you (first name or nickname, preset avatar, and PIN); internet or app activity (quests, XP, rewards, penalties, progress, family feed activity, mini-game activity, and feature usage); and information processed by our service providers to provide Firebase, RevenueCat, notification, website, and security functionality. Sources: you, your device, and our service providers. Purposes: those in Section 4. Disclosed to: the service providers in Section 6, for business purposes only. Retention: Section 8.

We do not sell personal information and we do not share it for cross-context behavioral advertising, and we have not done so in the preceding 12 months. We have no actual knowledge of selling or sharing the personal information of anyone under 16, and we do not use or disclose sensitive personal information for purposes that would trigger a right to limit. Because we do not sell or share, there is no "Do Not Sell or Share My Personal Information" link to provide. If that ever changes, we will add one before doing so.

Your rights (subject to verification and exceptions in the law): to know and access, to correct, to delete, to data portability, to opt out of sale, sharing, targeted advertising, and profiling (not applicable, since we do none), and to non-discrimination. Exercise them as described in Section 11. Under the CCPA you may designate an authorized agent. Where required, we honor Global Privacy Control signals on our website as an opt-out request; there is nothing to opt out of in the app because we do not sell or share.

California minors. If you are a California resident under 18, you may ask us to remove content you posted (for example a quest note), and we will remove it from public view; because nothing in LvlUpKids is public, this means removing it from the app. Email [email protected].

California "Shine the Light". We do not disclose personal information to third parties for their own direct marketing purposes.

Do Not Track. Our website does not respond to browser "Do Not Track" signals because there is no common standard, but it also does not track you across other sites.

13. European Economic Area, United Kingdom, and Switzerland

If you are in the EEA, the UK, or Switzerland, the GDPR, the UK GDPR, and the Swiss Federal Act on Data Protection apply, and we are the controller. Our lawful bases are:

Children's data is processed on the basis of the parent's contract and consent, as described in Section 5. You have the rights listed in Section 11, plus the right to lodge a complaint with your supervisory authority (for example the ICO in the UK). We do not use automated decision-making that produces legal or similarly significant effects. International transfers are described in Section 15. We have not appointed an EU or UK representative because our processing is occasional, low-risk, and small in scale; if that changes we will update this section.

14. Canada

We handle personal information of Canadian residents in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws, including Quebec's Law 25, Alberta's PIPA, and British Columbia's PIPA. Your information may be stored and processed outside Canada, including in the United States, where it may be accessible to authorities under local law. You may ask about our practices, request access or correction, or withdraw consent by emailing [email protected]. The person accountable for our compliance can be reached at that address. You may also complain to the Office of the Privacy Commissioner of Canada.

15. International data transfers

LvlUpKids is operated from the United States. Our service providers may store and process information in the United States and other countries where they operate infrastructure. If you use the Service from outside the United States, your information may be transferred to and processed in those locations.

For transfers from the EEA, UK, and Switzerland we rely on the European Commission's Standard Contractual Clauses (and the UK Addendum and Swiss adaptations) incorporated into our providers' data processing terms, together with the supplementary measures those providers describe, such as encryption in transit and at rest. Google LLC also participates in the EU-U.S. Data Privacy Framework and its UK and Swiss extensions. We do not currently claim our own certification under the Data Privacy Framework. You may ask us for more information about these safeguards by emailing [email protected].

16. Messages you may receive from us

17. Our website

lvlupkids.com is an informational site. It is served through Cloudflare, which processes visitors' IP addresses and request data to protect the site and may set strictly necessary security cookies. The website uses Google Analytics and Google Tag Manager to understand website usage and manage analytics tags. The website uses cookies and similar technologies, including necessary security technologies and analytics-related cookies where configured. We do not use Meta Pixel, Microsoft Clarity, or other advertising tracking on the website. Links from our site or app to Apple's App Store or other third-party sites are governed by those sites' own privacy policies.

18. Changes to this policy

We will update this policy when our practices, the app, or the law change. The "Last updated" date at the top tells you when the current version took effect. For material changes we will give you notice in the app or by message to the phone number on your account before the change takes effect. If a change would materially expand how we collect, use, or share children's personal information, we will notify parents and obtain fresh parental consent where the law requires it, and we will not apply the change to a child's existing data without it. We will not reduce your rights under this policy without your explicit consent. Continuing to use the Service after a change takes effect means you accept the updated policy; if you do not, you can delete your account at any time.

19. Contact

Questions, requests, or concerns about privacy: [email protected].
General support: [email protected].
Child safety concerns: [email protected].
Mail: LvlUpKids, GIFTY App Solutions, 3385 E Russell Rd., Ste B, Las Vegas, NV 89120, United States.

We aim to acknowledge every privacy message within a few business days and to resolve it within 30 days.

This document was prepared with care but is not a substitute for advice from a qualified attorney.

LvlUpKids Terms of Service

Last updated: September 3, 2026. Earlier versions are available on request.

These Terms of Service ("Terms") are a legal agreement between you and Farhan Syed, operating as GIFTY App Solutions ("LvlUpKids", "we", "our", or "us"), and govern your use of the LvlUpKids app for iPhone and iPad, the LvlUpKids Companion app, the website lvlupkids.com, and related features and support (together, the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

In short

  • Only adults can create accounts. Children use LvlUpKids through profiles their parent or guardian creates and controls.
  • You are responsible for your account, your PINs, and what happens in your family's account.
  • Rewards are promised and delivered by parents, not by us. XP and levels are game points with no cash value.
  • LvlUpKids is free today. If we add paid plans, Apple will handle billing and you can cancel any time in your Apple ID settings.
  • Use the app kindly and lawfully. We can suspend accounts that are misused.
  • The app is provided as is, and our liability is limited.

1. Who can use LvlUpKids

2. Accounts, PINs, and security

3. Families, co-parents, and child profiles

4. Quests, XP, rewards, and penalties

5. Your license to use the Service

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to install and use the LvlUpKids apps and Companion app on devices you own or control, and to use the Service, for your family's personal, non-commercial use. All software, designs, text, graphics, avatars, game content, trademarks, and other materials in the Service ("LvlUpKids Technology") belong to us or our licensors and are protected by intellectual property laws. Except for the license above, we grant you no rights. You may not copy, modify, distribute, sell, lease, reverse-engineer, decompile, or create derivative works of the Service, remove any notices, or use the Service to build a competing product. "LvlUpKids" and the LvlUpKids logo are our trademarks; do not use them without written permission.

6. Your content

7. Acceptable use

You agree that you will not, and will not allow anyone in your family to:

If you see content or behavior in the Service that concerns you, email [email protected]. We review reports and may remove content, restrict features, or suspend or terminate accounts.

8. Paid plans and subscriptions (if offered)

LvlUpKids is currently free, with no in-app purchases or subscriptions. This section applies only if and when we introduce paid features or plans ("Paid Plans").

9. Third-party services and the Companion app

10. Apple App Store terms

Because the LvlUpKids app is distributed through the Apple App Store, the following applies in addition to the rest of these Terms:

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DATA WILL NOT BE LOST, OR THAT THE SERVICE WILL PRODUCE ANY PARTICULAR RESULT FOR YOUR FAMILY. THE SERVICE IS NOT PROFESSIONAL PARENTING, MEDICAL, PSYCHOLOGICAL, OR EDUCATIONAL ADVICE, AND SCREEN-TIME FEATURES ARE NOT A SUBSTITUTE FOR SUPERVISION. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

We may offer experimental or beta features. They may change, break, or be removed at any time without notice.

12. Limitation of liability and indemnity

TO THE FULLEST EXTENT PERMITTED BY LAW, LVLUPKIDS AND ITS OWNER, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, GOODWILL, OR USE, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE AND (B) ONE HUNDRED U.S. DOLLARS (US$100). These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, fraud, or, for consumers in the EEA and UK, your statutory rights.

You agree to defend, indemnify, and hold harmless LvlUpKids and its owner, affiliates, and service providers from any claims, damages, losses, and expenses (including reasonable legal fees) arising from Your Content, your use or misuse of the Service, your violation of these Terms or any law, or your violation of anyone's rights, including a child's rights. This does not apply to consumers where such an indemnity is not permitted by local law.

13. Termination

14. Dispute resolution and governing law

14.1 Talk to us first

Most concerns can be fixed quickly. Before starting any formal proceeding, email [email protected] with a description of the problem and what you would like us to do. We will try to resolve it with you within 30 days.

14.2 Governing law

These Terms and any dispute relating to them or the Service are governed by the laws of the State of Nevada and the federal laws of the United States, without regard to conflict-of-laws rules. If you are a consumer in the EEA, the UK, or another jurisdiction whose law gives you mandatory protections, those protections still apply to you.

14.3 Binding arbitration and class-action waiver (United States)

If you live in the United States and we cannot resolve a dispute informally within 30 days, you and LvlUpKids agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that (a) either party may bring an individual claim in small claims court, and (b) either party may seek an injunction in court to stop infringement or misuse of intellectual property or unauthorized access to the Service. The Federal Arbitration Act governs this section. The arbitrator may award the same individual relief a court could. Arbitration will take place by video, by phone, or in Clark County, Nevada, or as the AAA rules provide for consumers. We will pay AAA filing fees for claims under US$10,000 unless the arbitrator finds the claim frivolous.

You and LvlUpKids each waive the right to a jury trial and the right to participate in a class action, collective action, or representative proceeding. The arbitrator may not consolidate claims of different people. If this class-action waiver is found unenforceable for a particular claim, that claim will proceed in court, not arbitration.

Opt-out. You may reject this arbitration section by emailing [email protected] with the subject "Arbitration Opt-Out", your name, and the phone number on your account, within 30 days after you first accept these Terms. Opting out does not affect any other part of these Terms.

14.4 Courts

For disputes not subject to arbitration, and for users outside the United States where mandatory law does not provide otherwise, you agree to the exclusive jurisdiction of the state and federal courts located in Clark County, Nevada.

14.5 Time limit

To the extent permitted by law, any claim relating to the Service must be started within one year after it arises, or it is permanently barred.

15. Changes to the Service and these Terms

We are always improving LvlUpKids and may add, change, or remove features at any time. We may also update these Terms. If we make a material change we will notify you in the app or by message to the phone number on your account at least 14 days before it takes effect, unless the change is required by law or addresses a safety or security issue, in which case it may take effect immediately. Changes do not apply retroactively. If you do not agree with a change, delete your account before it takes effect; continuing to use the Service afterward means you accept the change.

We respect intellectual property rights. If you believe content in the Service infringes your copyright or trademark, send a notice to [email protected] that includes: your contact information; a description of the work you claim is infringed; where the allegedly infringing material appears in the Service; a statement that you believe in good faith the use is not authorized; a statement, under penalty of perjury, that the notice is accurate and you are authorized to act for the rights owner; and your physical or electronic signature. We may remove or disable access to the material and may terminate repeat infringers.

17. General terms

18. Contact

Questions about these Terms: [email protected].
Privacy: [email protected].
Safety: [email protected].
Mail: LvlUpKids, GIFTY App Solutions, 3385 E Russell Rd., Ste B, Las Vegas, NV 89120, United States.

This document was prepared with care but is not a substitute for advice from a qualified attorney.