# Data Deletion Request · LvlUpKids

> Ask LvlUpKids to delete your family's account or data.

# Delete your LvlUpKids data

Parents and guardians can delete their family's data at any time. The quickest way is in the app: **Settings → Delete account**, which removes your family account and all its data straight away.

Can't use the app? Fill in the form below. It opens your email app with the request written for you, addressed to [admin@lvlupkids.com](mailto:admin@lvlupkids.com). We check that the request comes from the parent or guardian on the account, then reply within 30 days.

**What happens next**

1. Your email app opens with the request filled in. Press **Send**.
2. We contact you to confirm you control the account, usually through the phone number it signs in with.
3. We delete the data and email you when it's done. Deleted data can't be recovered.

**What is deleted, and what we keep**

- **Whole account:** the family account, parent and co-parent details, every child profile, quests, rewards, XP, the family feed, messages, call history, game data, and the data from any paired Companion phone (location, app list, screen time). Your sign-in phone number is removed from our sign-in system.
- **One child profile:** that child's profile, activity and history, and the data from their Companion phone.
- **A child's phone data:** location, app list and activity from that phone. The child's profile stays.
- **Kept:** a record of your deletion request and our reply, which privacy law requires us to keep, and error logs, which contain no names or messages and expire within 30 days. Copies in our service providers' routine backups expire on their schedules. Subscription purchase records stay with Apple or Google under their own policies.

Read our [Privacy Policy](https://lvlupkids.com/privacy.html) for what we collect and how long we keep it.

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Canonical: https://lvlupkids.com/data-deletion-request.html
Updated: 2026-11-06
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